Frequently Asked Questions
Do I need an appointment to visit the warehouse/showroom?
You do not need an appointment to visit the warehouse showroom. Click here for hours of operation. As a service to our customers we do offer private one on one appointments to assist you with your camp outfitting. We recomend this for first time campers. There is no charge for this service and no minimum order or deposit is required. To schedule an appointment click here or call our sales department at 973-218-9099 x 405.
Do you ship to Canada?
Yes we are able to ship to Canada. Please note, the shipping rates listed on our website are for shipment to the Continental US only. When you place the order on our website your order will be charged the US rate. Once the order is received by us, we will pack and weigh your order. We will send you a freight quote for your approval. Once approved your order will be shipped. If you decide, based on the shipping charge, you no longer want the order we will cancel the order and refund any charges made to your credit card.
Will everything I order ship at the same time?
We try to ship your orders as quickly as possible. Occassionaly items are temporarily out of stock or you may have ordered a custom item which takes longer. Your order may come in more than one shipment. Please note, if you order custom merchandise along with regular merchandise and you need a particular item sooner than the lead time on the custom item, you will need to place this item on a separate order to ensure it ships quickly.
Can I add items to my order after it is placed online?
We begin processing your orders as soon as they arrive. Once we have shipped your order (even if there is a back order) we are unable to add items to the order. Please email requests to firstname.lastname@example.org.
Can I delete items from my order after it is placed online?
We begin processing your orders as soon as they arrive. We will make every attempt to remove an item from your order. However, once the order has been released to the warehouse for packing we are no longer able to remove items from it. Please email requests to email@example.com or call 973-218-9099 x 404. Should you receive an item you no longer want please see our return policy.
What is your return policy?
Our return policy can be found here
What are your warehouse/showroom hours?
These are posted to our website, Click here and on Google.
What if I am going to be away when my order ships?
All packages are sent without "signature required". If signature is required customer must notify us in writing before your order ships. An additional fee may apply. You will need to notify your local USPS office or UPS office of your away schedule. They have their own procedures for holding or delivering packages in your absence. Unfortunately we are unable to hold packages. For NJ Customers only: If you plan do plan to be away are are unable to receive packages you must notify us in advance. In these instances we will avoid using a private messenger service. Packages may still ship via USPS or UPS during this time.
Do you charge sales tax for shipments to Pennsylvania?
We do not charge sales tax on shipments to Pennsylvania. However, Pennsylvania sales or use tax may be due in connection with the purchase and delivery of tangible personal property to Pennsylvania individuals and businesses.
The purchaser may be required to file a use tax return if tax is due in connection with the purchase and delivery in the Commonwealth of Pennsylvania.